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#Request text message transcripts verizon software
Using the platform, ACE created more than 1,500 self-serving dashboards that were consumed by operations, business transformation, product development, marketing, and software engineering teams. Stakeholders ranged from executives to customer-facing call center staff who make better decisions and deliver excellent customer service with daily insights uncovered by Tableau. This effective approach meant dashboards were in 200+ stakeholders’ hands in time for analysis. They took online and offline data from Hadoop, Teradata, and Oracle, extracted and reduced it to smaller datasets, and then analyzed it in Tableau. Verizon’s Analytics Center of Excellence (ACE), a team of more than 80 people, used data science and advanced analytics in the company’s digital, call center, dispatch, marketing, and finance functions to optimize operations and enhance customer experience. Put in perspective, that’s nearly half of the Library of Congress collection, totaling 10 terabytes. These services include 6.9 million broadband connections, 4.5 million TV subscribers, and 12.2 million landline phone users-resulting in multiple data sources with billions of rows of data generated (up to 4 terabytes a day), to be managed by the Analytics Center of Excellence team. Verizon Fios offers residential connectivity solutions including broadband Internet, landline voice, and cable TV service delivered over fiber-optics to millions of customers.